1. What services can your agency provide?
Our Home Healthcare Agency is licensed to provide services which assist a person with their Activities of Daily Living (ADL). These services include bathing, dressing, meal preparation and light housekeeping.
2. Can the Home Health Aide give medication?
State laws do not allow for Home Health Aides to administer medications. Home Health Aides can give reminders to a client when it is time to take medication or assist in opening prescription bottles. Caring People has a special medication management program available for clients who need more assistance than the Home Health Aide can provide.
3. What can I expect to happen on the first day?
On the first day of service, our Home Health Aide will arrive at your home, complete with an understanding of your needs. In most cases, our nurse will also visit you on your first day of service to review your needs, the plan of care and authorizations to allow us to perform care for you.
4. During what hours can I reach Caring People if I have a problem?
Caring People is available 24 hours a day, 7 days a week. You can reach a nurse or the Home Health Aide Coordinator with any questions or concerns you may have by just dialing the office number and speaking to the operator at our answering service. You will be called back within 30 minutes or less depending on the nature of your call.
5. Does Medicare pay for services from Caring People?
Caring People is a private duty home healthcare agency, providing "custodial" care and therefore service is not covered by Medicare. If you require skilled care while on service with Caring People, we can assist in setting up services for you, such as Physical and Occupational Therapy through a Medicare Agency.
6. How does the Home Health Aide get paid?
All Home Health Aides and nurses are employees of Caring People and are paid directly by Caring People. You will be sent a bill from our office every 2 weeks for services rendered.
7. What are my payment options?
Caring People offers several convenient ways to pay for your care. The first is by credit card. We accept MasterCard, Visa and American Express. The next is a service called ACH. This allows for direct debit from your checking account and eliminates the need to write and send a check. Last, of course, is by personal check. We will send you a statement every 2 weeks and you can send a check for services rendered. Clients paying by check are required to give a deposit equivalent to 2 weeks of service at the start of care.
8. I would like to use my Long Term Care Insurance to pay for care, what should I do?
If you have a Long Term Care Insurance Policy, the first step is to call Caring People to speak with one of our Finance Associates. Our Finance Associates will work with you to find out if you have a deductible, what the criteria is to meet it and what your daily benefit is. We will review how to utilize your policy to pay for your care. Many policies only cover if there are at least 2 deficits in your Activities of Daily Living, some require that a nurse from their company perform an assessment prior to the start of care. Whatever the requirement, Caring People will assist you in anyway possible to access your Long Term Care Benefits and when possible, bill the insurance policy directly so you do not have pay out of pocket. For a glossary of commonly used terms related to Long Term Care Insurance, click here. To speak with a Finance Associate, please call your local office directly.
9. How do you screen your employees?
Caring People has a rigorous screening process for all of our Home Health Aides. We recognize how stressful it can be to allow a stranger in your home. All of our employees are background checked and fingerprinted. Each person must go through several interviews with our Home Health Aide Coordinators and nurses, as well as provide recent, verifiable references. In addition, each person is required to attend orientation and be tested for their competency with various equipment as well as how they handle different situations which can arise in the home.
Click HERE for information
on Long Term Care Insurance